Returns and Refund Policy

At Creftec Shop, we prioritize your satisfaction. Although we strive to ensure that every product adheres to our quality standards, we recognize that issues may occasionally occur. Therefore, we provide a straightforward and fair return process — including free returns in specific situations and clear guidelines for all other cases.

Free Returns – No Hassle, No Fees

We offer complimentary returns within the USA under the following circumstances:

Damaged items — Items that arrived broken or were damaged during shipping.

Defective items — Items that exhibit a clear manufacturing defect.

Incorrect items — Items that are not the correct item, size, or color.

Not as described — Products that do not correspond to the listing.

We will cover the return shipping costs and supply a prepaid return label for any of the aforementioned issues. There are no restocking fees, ensuring a stress-free experience.

Returns Due to Change of Mind

If you have simply changed your mind, ordered an incorrect color, or the item did not meet your expectations (provided it is not damaged or defective), we will still accept the return — under the following conditions:

Return shipping cost: Customers are responsible for the return shipping fee.

Restocking fee: 5% of the product price, which will be deducted from your refund.

(This fee assists in covering handling and the return label, if we provide one.)

Please note: Colors may appear slightly different on screens due to lighting or display settings. This variation is not regarded as a product defect.

Non-Returnable Items

Items marked as clearance or final sale cannot be returned unless they are damaged or incorrect.

Used or washed items are not eligible for return.

Refund Process

After your return is received and inspected, we will notify you via email and process your refund to your original payment method within 5–7 business days.

Return Eligibility

To qualify for a return:

• • The item must be unused, unwashed, and in original, sellable condition

• • It must be returned in its original packaging

• • You must email us clear pictures of the unopened item, showing its condition and packaging

• • Your return request must include the order number

Contact Information

USA Customers: Email return requests and pictures to shopcraftec@gmail.com.
Operating Hours: Mon-Fri 9:00 AM – 5:00 PM EST (2:00 PM – 10:00 PM GMT)
Return Inquiries and Customer Support: For any questions or concerns regarding returns, our customer support team is available during our office hours: Mon-Fri 9:00 AM – 5:00 PM EST (2:00 PM – 10:00 PM GMT). Please contact us at shopcraftec@gmail.com.
Phone: +447788777815
USA:
Note: Please make sure to include your order number with your return request.

Return Timeframes

Initiate your return within 30 days of delivery. The item must be returned within 45 days of receipt.

Returning the Item: Once a return request is approved (within 1-2 business days), the item must be returned within 45 days of receipt. After this time period, no return will be entertained.

Initiating a Return: Return requests must be initiated within 30 days of delivery. Requests made after this period will not be accepted.

Return Process: Step-by-Step

Submit a Return Request
Start by emailing us at shopcraftec@gmail.com with your order number and clear photos of the item in its original packaging. Return requests are reviewed within 1–2 business days.

If Your Return is Approved

You’ll receive a confirmation email with return instructions and a prepaid shipping label.

All U.S. returns are processed through our warehouse.

Carefully pack the item and ship it using the label provided.

After you return the item, please allow 5 business days for it to arrive at our return center.

Returned items will be inspected within 2-5 business days to ensure they meet return conditions.

If Your Return is Not Approved

If your return doesn’t meet our policy conditions, we’ll notify you via email with the reason for denial. In these cases:

• • No return label will be issued

• • The return will not proceed
    Please ensure your request meets our return conditions to avoid inconvenience.

Return Rejections

• • If the returned item does not meet return eligibility (e.g., used, damaged, missing packaging or parts), the return will be rejected. In this case:

• • No refund or replacement will be issued

• • The item will be shipped back to you at no extra cost

If Your Return is Approved

You may choose one of the following options:

Replacement

• • We’ll ship a replacement item at no additional cost

• • Standard delivery time is 2–3 business days

• • You may also choose a different product of equal value

Refund

• • Your refund will be processed within 7–10 business days of approval

• • Banks may take an additional 15 business days to credit the amount to your account

Total estimated refund time: 24–28 business days from the date you initiate your return request

Return Rejection Conditions

To maintain a fair and efficient return process, please note that your return will be automatically rejected if any of the following conditions apply:

• • The returned item does not match the original photos you submitted during your return request

• • A different item is returned than the one originally ordered

• • The item is damaged, but the damage was not stated as the reason for return

• • The item is returned without its original packaging

• • The return is missing essential components or accessories

Important:
If a return is rejected after inspection, the item will be shipped back to you at no extra cost, and no refund or replacement will be issued.

Free Returns & Prepaid Return Labels (USA Only)

If you received a defective, incorrect, or damaged item, we’ve got you covered. We offer free returns within the U.S. and provide a prepaid shipping label at no charge.

How to Get Your Return Label

1. 1. Once your return request is approved, you’ll receive an email with a downloadable return label

1. 1. Print the label and attach it securely to your return package

1. 1. Follow the included shipping instructions to send your item back to us

We’ve partnered with trusted carriers like FedEx and UPS to ensure safe, smooth, and trackable returns.

Return Handling

At Creftec shop, we’re committed to making your return experience simple, fast, and stress-free. From label creation to pickup coordination, our team handles the entire process so you don’t have to.

You won’t need to worry about arranging couriers or printing complicated forms. Once your return is approved, we take care of the details:

• • Prepaid Return Label
    We’ll email you a prepaid shipping label at no cost. Just print it, attach it to the package, and you’re ready to go.

• • Pickup from Your Doorstep
    We’ll coordinate directly with the carrier to arrange pickup at your location. No need to drop off your return — simply confirm a convenient pickup time.

• • Trusted Shipping Partners
    For your peace of mind, we’ve partnered with FedEx and UPS to handle all return shipments securely and efficiently.

Our goal is to ensure every return is handled smoothly from your home to our warehouse, with minimal effort on your end.

Hassle-Free Returns

We’re here to make returns as simple as possible. Once your return request is approved, you’ll receive clear instructions, a prepaid return label, and the return address for our U.S. warehouse.

Our process is designed to ensure a smooth and stress-free return experience, with full support from our team every step of the way.

Policy Updates

Please note that our return policy may be updated from time to time. Any changes will take effect immediately upon being posted on our website. We encourage you to check this page regularly to stay informed.